Dalian Tire Factory Co., Ltd.

December 1818

table of Contents

The first part reports the foreword........................................... ................................... ....   1

  I. Report preparation specifications................................................ ............................... ...1

  Second, the general manager's speech................................................ .................... .......1

  Third, the company profile................................................ ......................................... ..........2

  The second part of the report text............................................. .....................  .......... ..... 4

  I. Enterprise quality concept................................................ .............................................. ...4

  Second, enterprise quality management................................................ ..........................4

  (1) Quality Management Organization.......................................... .....................................4

  (ii) Management system................................................ ..................................................   ....4

  (III) Quality Risk Management................................................ ...............................................6

  1. Quality complaint handling................................................ ............................................... 6

  2. Quality risk monitoring................................................. ........................................................6

  Third, corporate quality integrity management............................................ ...................7

  (1) Quality and integrity management................................................ .................................7

  (II) Quality and Culture Construction................................................ ....................................8

  Fourth, the company's quality foundation...................................................................... ....8

  (1) Enterprise product standards................................................ ............................................8

  (II) Enterprise measurement level................................................ ..........................................9

  (3) Certification and accreditation................................................ .........................................9

  (4) Quality inspection situation................................................ ...............................................9

  V. Product Quality Responsibility................................................ ..........................................10

  (1) Product quality level................................................ ............................................................10

  (2) Product after-sales liability................................................ .................................................11

  (3) Corporate Social Responsibility................................................ ........................................11

  (4) Quality credit record................................................ .............................................................12

  The third part of the report concludes................................................ ............................... .13

Part I Report Preface

I. Reporting specifications

"Dale Dalian Tire Factory Co., Ltd. Quality Credit Report" reviewed the concepts, systems, measures and achievements of Dalian Tire Factory Co., Ltd. in quality management, product quality responsibility, quality and integrity. The disclosure of this report is as follows:

Report range

The organization of the report: Dalian Tire Factory Co., Ltd.

Reported time frame: December 2017 to December 2018

Release period of the report: This report is an annual report

Report content objectivity statement

This report is based on the actual situation of the company's production and operation. The content is objective and fair, and there is absolutely no false information. We are willing to be responsible for the authenticity of the contents of this report.

Report data description

All the contents of this report are from the actual situation or data of the company.

This report is published online and is available on our website at http://www.daliantyre.com/.

Second, the general manager's speech

Hello friends from all walks of life!

Dalian Tire Factory Co., Ltd. is a medium-sized private enterprise integrating tire research and development, production, sales and technical services. We have established the business philosophy of "products and population are in the same place, reputation and reputation coexist", constantly self-improvement, solid foundation, brand building, pursuit of excellence, and strive to shoulder their own responsibilities for the realization of the great rejuvenation of the Chinese dream. We are thrilled to be able to participate in the great cause of national rejuvenation! The big wheel company bears the expectation of the father and the old folks, hard work, one heart, one mind, seize the opportunity, forge ahead, under the guidance of the corporate culture of "unity, pragmatism, hard work, innovation", we win by quality, integrity management, sales network All over the country, there are company offices and agents in all provinces and cities in China, including more than 40 provincial-level sales offices, more than 600 municipal (local) secondary agents, and more than 2,000 county-level third-level agents. After the sales, the network spreads all over the country, providing quality after-sales service for the majority of users.

The development of Dalian Tire Factory has received the concern and support of governments, leaders and people from all walks of life at all levels. I sincerely thank you! In the future, we will continue to uphold the unshakable integrity, practice product quality, fulfill social responsibilities, and commit to make greater contributions to the industry's quality credit level.

Third, the company profile

Dalian Tire Factory Co., Ltd. was established in August 2005 with a registered capital of 150 million yuan. It is a medium-sized private enterprise integrating tire research and development, production, sales and technical services. Covering an area of 550,000 square meters, it adopts advanced production technology and internationally advanced tire manufacturing and testing equipment. It has formed an annual production capacity of 1.2 million sets of more than 200 varieties of all-steel radial truck tires. The company has a finance department. There are 7 main production workshops including 8 functional departments such as the Enterprise Management Department and the Production Department, as well as the mixing workshop, the extrusion rolling workshop, the molding workshop and the vulcanization workshop. The company has passed China National Compulsory Product Certification, ISO9001 Quality Management System Certification, Environmental Management System Certification, Occupational Health and Safety Management System Certification and EU International ECE Certification. The company has obtained more than 20 patents and authorizations. As the governing unit of the China Rubber Association Tire Branch, it has participated in many association activities and participated in the discussion of industry standards.

The company's products have been rated as "provincial and municipal" brand products for many times, and the "Liaoda" trademark has been recognized as "China Famous Brand". The company has been listed as a benchmark enterprise by the Dalian Municipal Government and won the "Dalian Mayor Quality Award". The management model is widely promoted as an excellent example. Guided by the development of green tires, the company removed low-end and high-consumption products and improved industrial quality. It was not only recognized as “Liaoning Enterprise Technology Center” or “High-tech Enterprise” but also recognized by the Ministry of Industry and Information Technology as the first batch of industry-compliant conditions. Business. After 10 years of wind and rain, Dalian Tire Factory has gone through a road of excellence from nothing to flourishing, corporate tax credit A grade, bank credit AAA. He has successively obtained the honorary titles of Dalian Industrial and Commercial Administration Exemption Inspection Enterprise, Liaoning Excellent Team, Liaoning Worker Pioneer, and Liaoning Provincial Contract and Credit Unit.

Part II Report text

First, the company's quality concept

Dalian Tire Factory Co., Ltd. effectively strengthens the leadership of quality work, establishes the chief quality officer, and is responsible for the overall planning, organization and coordination, supervision and supervision, and inspection and inspection of the company's quality. The quality policy of “prominent process management, continuous improvement and innovation, quality service delivery, and creation of a century-old foundation” has been established. The quality policy guides the whole process from product design, raw material procurement, production management, quality control and sales service to the market. Guide, to promote technological progress and strengthen enterprise quality management as a means to further improve product quality, increase the regulation, standardization and guidance of quality work. All departments of the company will transform the quality management policy into quality objectives, implement them at all levels, ensure that quality work responsibilities are in place, measures are in place, and inputs are in place. Efforts will be made to improve the overall level of product quality, work quality, environmental quality and service quality, enhance market competitiveness, and create a quality atmosphere with full participation.

Second, enterprise quality management

(1) Quality management organization

The company establishes a long-term mechanism for quality development and comprehensively implements the requirements of quality work. The functional departments have clear responsibilities, clear division of labor, mutual supervision, and joint management. The quality inspection department prepares the “quality assessment rules”, determines the assessment items, contents and methods, and evaluates the implementation of quality objectives on an annual basis. The results of the inspection are reviewed for the whole company and revised within a time limit. At the same time, in accordance with the requirements of relevant process specifications, strengthen product quality spot checks, start from the source, prevent process errors, standardize employee quality behaviors, and jointly promote quality and enterprise work. Establish a quality regular meeting system, the general manager will convene all relevant departments to hold a joint meeting every month, listen to quality work report, check the progress of quality work, coordinate relevant quality issues, and arrange layout work.

Actively create a cultural atmosphere of quality and enterprise, and firmly establish the ideology of “quality first” among employees. Departments and teams will widely publicize quality work in various forms, strengthen quality supervision of all employees, establish quality incentive mechanisms, vigorously publicize and commend advanced quality collectives and individuals, and promote advanced individuals and advanced teams with outstanding performances in activities. The Administrative Measures shall be rewarded; those who fail to implement the relevant provisions of the State or the company and cause quality accidents or losses shall be severely punished according to relevant national laws, regulations and company systems.

(ii) Management system

Based on the ISO9001:2008 quality management system and the national compulsory product certification (“CCC” certification), the company has passed the ISO14001:2004 environmental management system and GB/T28001-2011 occupational health management system for its products and products. The manufacturing process, product sales process and after-sales service have always emphasized the “green” environmental protection concept and promoted the benign and sustainable development of the company.

图1：Company quality management system certification

1. Product design quality control

In the design stage of the product, the R&D department formulates more advanced (or equivalent) design plans than similar products based on technical standards, industry requirements, customer needs, technical support, and peer status collected by multiple parties, and makes full use of the company's accumulated years of experience. Knowledge base, full quality prevention and reliability estimation for each design link. At each stage of product development, rigorous review is conducted according to the “Design and Development Control Procedures”. The completed samples need to pass the standard test of the company's testing center. After the customer trial and trial production summary, pass the national authority (or testing agency). The test is qualified before it can be put into mass production.

2, raw material quality control

In the procurement of raw materials, we strictly implement the "Procurement Control Procedures", and evaluate the suppliers' quality assurance capabilities, production equipment, technical and financial status, delivery date and price, after-sales service, etc. Listed in the Qualified Supplier Directory and become the company's raw material supplier, and also conduct regular (quarterly assessment) or irregular assessment of qualified suppliers (when there is serious non-conformity such as quality and delivery), the assessment results directly affect Suppliers' share allocation and payment ratio promote the improvement of suppliers, facilitate the selection of excellent suppliers, and eliminate non-conformities in a timely manner.

In terms of the inspection of raw materials and spare parts, the company has established strict acceptance technical indicators according to product design requirements, and has configured corresponding inspection equipment and personnel.

3, process control

The company has a full set of automated production equipment and a large number of inspection, testing, process and equipment required for production, with strong independent production and processing capabilities and large-scale production conditions. At the same time, the intelligent production management system (ERP) is used to implement the order control of the production, the binding control of the production process/product production plan, the automatic comparison of the material conformity, and the standardized operation instructions are formulated, and the operators must be assessed. Qualified and certified, as well as control of key process and key production equipment test parameters to ensure product quality.

4, finished product quality control

The company's quality inspection department is the centralized management department for all finished product control. Responsible for the determination, notification, evaluation, re-inspection of non-conforming products and preservation of relevant records. Any non-conforming products are strictly prohibited from entering the market. In July 2018, in order to better complete the standard conversion of ISO9001:2015 (GB/T19001-2016), the company hired a senior teacher from Beijing Sinochem Certification Co., Ltd. to conduct more than 50 middle-level cadres and internal auditors. After a week of training, the teacher from the definition of the 9000 family to the development and production of the 9000 family of standards; from the meaning of the implementation of standard conversion to the differences and requirements of the new and old standards have been thoroughly explained, thus the quality management of ISO9001:2015 The system is better understood and implemented. The company will strengthen the control of each process in strict accordance with the requirements of the new version of the standard. Up to now, the passing rate of finished products has been 100%, and the customer acceptance batch rate has been 100%. There have been no customer returns and cancellation of contract orders.

5. Work quality and service quality

Through weekly product quality analysis, customer return visits and satisfaction survey analysis, etc., to find out the lack of work quality and service quality, timely request relevant personnel to develop corrective and preventive measures, the quality management department is responsible for the effectiveness of the measures The evaluation is carried out, and the effect of the implementation of the measures is verified and confirmed, and the purpose of achieving high quality products is promoted by ensuring the quality of work and the quality of service.

(3) Quality risk management

1. Quality complaint handling

Our company has established a perfect after-sales service system. The company's domestic marketing network covers more than 20 provinces, municipalities and autonomous regions in South China, East China, Central China, Southwest China, Northwest China, etc., in order to improve service response speed, in the country (except Hong Kong, Macao, Taiwan, Tibet) In addition, all provinces and cities have set up offices to deal with customer service requirements and establish a bridge between the company and customers.

2. Quality risk monitoring

Our company adopts expert review method for quality control in all aspects of product demand, design, verification, mass production and operation. During the review process, it may cause product function, performance, reliability, safety and maintainability. The information such as security is evaluated, and the risk assessment of product safety, environmental impact, product quality, etc. is fully considered; the quality center holds a quality meeting every Friday, summarizes the quality information of each stage of the product, and evaluates any quality risks that may arise. Each month, a quality operation report is formed to evaluate various quality risks. Product risk assessment is divided into the following stages;

(1) In the product design stage, the technical department organizes the evaluation of product requirements and project proposal to ensure that the product is evaluated for potential risks from the requirements; the technical department evaluates the formulation, structure, process design, etc., at the design stage. Bring all potential risks forward and strive for excellence;

(2) During the product verification phase, the quality inspection department reviews the product development quality and the standard verification plan of the supplier's raw materials, and exposes the potential risks directly to the design stage to ensure product sufficiency verification and avoid exposure during production and operation. Come out to ensure the quality and reliability of the R&D products; at the same time, the technical department will carry out the process verification before mass production to ensure the quality objectives are completed efficiently in mass production;

(3) In the production process stage, the quality control of the production process is mainly based on quality prevention, relying on the intelligent production management system (ERP), the quality control point of the process flow, and the whole process of control; implementation of comprehensive quality prevention and forecasting, process prevention project check and Quality inspection, factory inspection, three-level quality management, to ensure that the quality of products meets customer requirements. In addition, the production department is equipped with a quality inspector on each production line to conduct on-site guidance to ensure effective implementation of process discipline. Quality inspection of each finished product by X-ray machine ensures that no defective products flow out.

Third, corporate quality integrity management

(1) Quality and integrity management

Quality management is a whole process, full staff, program management. The company has developed various quality document files at all levels, including monitoring and measuring device management procedures, non-conforming product control programs, recording control programs, product monitoring and measurement control. Program, identification and traceability control procedures, file control procedures, data analysis control procedures, internal audits, etc. The company has formulated various quality control procedures and documents, standardized and unified the standards, so that the work between the departments is orderly and effective, and all the members are required to strictly follow the procedures, thus effectively establishing the quality of the program and ensuring the quality. Control. All departments and teams of the company have developed tire quality control plans, including technical department, production department, quality inspection department, workshops and positions to develop quality control procedures, documents, records, requirements and plans, according to different requirements and plans. , gradually implemented. At the same time, in the process of implementation, self-inspection, mutual inspection and special inspection are set up. In the process of inspection, problems are found, and written reforms are immediately proposed, or measures are taken in the meeting arrangement to ensure continuous improvement of products and ensure product quality.

In the after-sales service process, our company implements “three guarantees” for products, formulates detailed rules for after-sales service, and carries out after-sales service in strict accordance with the contents of the implementation rules to ensure that products and services meet customer needs.

(II) Construction of quality culture

Quality is the basis of enterprise survival. Improving quality is the basic requirement for brand culture construction. After the company has passed ISO9001 international system certification and national mandatory “CCC” certification, the company uses ERP information management. From the raw materials, production, and factory inspection of all information. Unqualified raw materials are not entered into the factory, and unqualified products are not shipped. We have implemented a product quality accountability system, that is, each tire can be traced to the name of each major process producer and quality inspector according to the number. Once the quality problem occurs, the responsible person can be found at any time. Everyone is advocated as an inspector, and all work nodes do not accept, produce, or transmit defective products. Implement a quality prevention and forecasting management system with a focus on work that may be wrong. Establish a work innovation incentive mechanism, encourage employees to actively carry out creative work activities, and continuously improve work efficiency.

Fourth, the quality of the enterprise

(1) Enterprise product standards

The company's main products are all-steel radial truck tires. The implementation standard is truck tires GB9744-2015. This standard is actively exchanged with international advanced standards. It retains the practice and proves that it is suitable for China's national conditions without affecting international standards. The GM content has established an internationally advanced position.

(II) Enterprise measurement level

The company attaches great importance to quality control, especially to measurement process control and measurement equipment measurement control. Process monitoring covers the company's raw material testing, energy management, process control, quality monitoring, environmental testing, safety protection and other aspects of measurement activities to ensure that within the measurement management system The measurement process is controlled, so that the measuring equipment is metered and confirmed during the calibration interval to ensure that the expected use requirements are met; the company's management representative is in charge of the measurement management under the direct leadership of the general manager, and is equipped with a full-time measurement manager. As a functional department, the inspection department is responsible for the operation and continuous improvement of the measurement management work.

(3) Certification and accreditation

Dalian Tire Factory Co., Ltd. is committed to the ISO9001 quality management system certification on June 20, 2007. It passed the environmental management system and occupational health and safety management system certification in May 2012. In June 2012, the company's products were again Passed the China National Compulsory Product Certification and obtained the CCC certificate. The scope of certification is: truck metric radial tire (80 series 15o rim), truck general section radial tire (5o rim), truck general section radial tire (15o rim), Truck tires with normal cross-section radial tires (5o rims); Dalian Tire Factory Co., Ltd. also pays attention to international standards. In September 2013, the company's "General-purpose radial tires for trucks (5o rims)" passed the EU international certification and obtained ECE certificate. All the above certifications have been reviewed and revised, and they are all valid.

(4) Quality inspection

The company has a full set of automated production equipment and a large number of inspections, tests and process tools required for production and finished product inspection and testing. There are more than 100 sets of various testing instruments and 44 sets of special testing equipment for tires.

Equipped with standardized operating specifications, using professional inspectors, and a complete inspection system. All inspectors and laboratory inspectors are required to be trained and qualified after the company has passed the examination. Through the comparison with the test results of external authorities, the company's inspection capability level has been stable and can meet the inspection requirements.

Since the establishment of the company, quality inspections at the national and provincial levels have been qualified.

V. Product quality responsibility

(1) Product quality level

1. Brand influence

The steel wire radial tires of the five major brands of “Liaoda”, “Safety”, “Liaolun”, “Global Line” and “Beijing-Zhuhai” put into production have reached the national testing standards and the products have passed the national compulsory product certification (“ CCC "certification", ISO9001 quality system certification, the US DOT standard and the European ECE standard certification; and won the "Liaoning famous brand" and "Dalian famous brand" honor. The “Liaoda” and “Safe” trademarks were also identified as “Liaoning Province Famous Trademarks”. “Liaoda” has also been identified as a key brand name product in Liaoning Province.

2, the professionalism of the service staff

Our service personnel have undergone rigorous pre-employment training, and carry out all-round training from product performance, service skills, safety regulations, service etiquette, etc., after passing the examination, they can be employed, so our service personnel have professional technology. Level and quality. Can provide customers with a full range of product consulting and after-sales service. The company serves the following services for the customer system;

1), use of services: Our company will keep track of tire usage at any time, and arrange for personnel to check the tire usage on a regular basis.

2) Training services: Provide free consultation and training for drivers and maintenance personnel. The training content includes common knowledge of tire signs, common sense of tires, precautions when tires are inflated, how to properly select tires, causes of abnormal wear of tires, and solutions. Tire maintenance knowledge, tire storage precautions, basic knowledge of tire transposition and other related content.

3), claims service: When the quality of tires occurs, our company will respond within two hours after receiving your notice, and strictly follow the claims standards provided by our company.

3. Service response time and service commitment

The company will respond within two hours of receiving your notice. After receiving the customer's call, the customer must make an appointment with the customer within 24 hours, and report it to the company for filing and replacement within the agreed time. The replacement time is indicated on the fault report form.

Each after-sales personnel establishes a turnover account, and according to the rework order and the outbound order, each after-sales personnel checks the accounts with the back office at the end of the month to ensure that the accounts are consistent. If there is any loss, the compensation is based on the price.

Pledge

Product quality commitment

1) Strictly implement the national “GB9744-2015” standard and perform it conscientiously in accordance with the contract requirements.

2), our company provides products, the warranty period is three years.

3) All the products manufactured are subject to inspection one by one, and the carcass is printed with the seal.

Delivery commitment

1) In strict accordance with the contract, fulfill the delivery time limit, ensure the integrity of the products provided, and ensure that the customer is installed and accessible.

2) In strict accordance with the contract, ensure that the goods are safely delivered to the designated place according to the specified delivery method.

3) Regardless of the quantity of orders, our company promises to complete the supply tasks with quality and quantity.

Service commitment

1), our company will keep track of tire usage at any time, and arrange personnel to check the tire usage regularly.

2) Provide free consultation and training for the driver and maintenance personnel of your company. The training includes: common knowledge of tire signs, common sense of tires, precautions when tires are inflated, how to properly select tires, causes of abnormal wear of tires, and solutions. Tire maintenance knowledge, tire storage precautions, basic knowledge of tire transposition and other related content.

3) When the quality of the tire occurs, our company will respond within two hours after receiving your notice, and make the claim in strict accordance with the claim standard provided by our company.

Our company's product quality commitment is disclosed to the public through the website. Product quality problems are strictly implemented in accordance with the "Tire Claims Regulations" and product delivery commitments are strictly fulfilled in the contract, ensuring the true and reliable commitments.

(2) Product after-sales responsibility

The company always adheres to the business philosophy of “there is no market without customers, no market”. Continuously improve the quality of products and services, meet customer requirements, and strive to exceed customer expectations, to ensure that sales of customers and markets continue to expand.

At the same time as the supply and marketing department collects customer information in time for accurate analysis, it establishes a customer relationship file and strengthens the management of customers. By measuring customer satisfaction and loyalty, we accurately identify loyal customers and general customers, retain old customers through improvements in products and services, and then use word-of-mouth marketing to develop new customers.

Through the promulgation and regular revision of the "customer management system", the customer relationship management is institutionalized and normalized to ensure the accurate execution of customer relationship management. The company regularly surveys customer satisfaction, including the quality of service, delivery time, etc., and the customer evaluates all aspects of product requirements and expectations, and then statistics.

For different customer groups, online surveys, telephone surveys, third-party surveys, regular visits, etc. are also used to understand customer opinions and suggestions, and to provide comprehensive opinions for the company's strategic assessment and adjustment.

(3) Corporate Social Responsibility

The company's leaders are committed to “environmental protection management, safe production management, occupational health management, and dedication to society”. Seeking benefits for employees and creating wealth for the society is the value standard that companies are striving for. Dedicating the society and contributing to the country are the unshirkable duties of the organization.

Environmental protection management

The company has an Anhuan Office, which is mainly responsible for environmental protection work. In November 2013, it passed the ISO14001 environmental system certification. The noise and dust are regularly tested, and the discharge of waste water and waste gas meets national standards, causing damage to the surrounding environment. Since 2010, the company has vigorously promoted energy conservation and emission reduction activities, and has invested nearly 10 million yuan in corporate environmental governance.

Safety production management

The company set up the Security Department, set up the Safety Production Management Committee, the general manager served as the director of the committee, signed the responsibility statement for safety objectives at all levels, and strictly ensured the investment of safety facilities and equipment funds in accordance with the provisions of the Safety Production Law. Safety fire drills are held every year to regularly check safety fire protection equipment.

Occupation health management

The company's enterprise management department is specifically responsible for the occupational health management of employees. To carry out occupational health and safety management, and passed the certification of occupational health and safety. Labor protection supplies shall be provided in strict accordance with the regulations. They must be worn in place during work, and regular physical examinations should be arranged to prevent injuries and occupational diseases from occurring in the event of danger. For three consecutive years, the company has carried out good results of serious injuries, minor injuries and deaths.

(4) Quality credit record

Since 2012, the company has passed the sound quality management system and introduced the high performance model (GB/T19580-2012). The company's quality management system has gradually matured and improved. In 2014, we conducted on-site evaluation and scoring of our company through enterprise self-evaluation and domestic review experts. We believe that our company has achieved remarkable results in quality management and high maturity, and was awarded “Dalian Mayor Quality Award” by Dalian Municipal Government.

Part III Report Conclusion

Dalian Tire Factory always adheres to the "high starting point positioning, high standard opening, high quality operation", and is far-reaching, technological innovation, and has achieved the sublimation and transformation of the company with its superior technical performance and excellent product quality. Standing at a new starting point, "Dalian Tire" will, as always, unswervingly take the road of quality and strong enterprise, accumulate energy, and then sail and sail to a better new journey.